If you provide dedicated Plesk-managed servers to your customers, you might want to configure the Support link in Plesk to redirect server administrators to your website when they need assistance.
By default, the Support button (located in Server Administration Panel > Tools & Settings) opens the Plesk Online Server Support form at the Plesk website, with a number of parameters automatically collected and filled in, such as the Plesk administrator's name, company, email, phone, product key number, operating system details, Plesk version, and build number.
You can choose to:
- Configure the Support button in Server Administration Panel to open the support form page on your website with the above listed parameters pre-collected.
- Configure the Support button in Server Administration Panel to open a user's mail client and prompt to compose a new message with your support email address specified in the address line and the above listed parameters pre-collected.