Adding the Link for Sending Feedback

If you want to enable customers to send you feedback, you can do the following:

  1. Set up a forum on your site.
  2. Configure the editor to show a link with the label Give Feedback, which will direct users to that forum.

The link will be placed in the editor's toolbar, in the Help menu.

To add the link:

  1. On the hosting server, open the configuration file /usr/local/sb/config.
  2. In the [help] section, locate the line containing feedback_url. If this line is not present, add the following line:

    feedback_url = "<URL to your online forum>"

    where "<URL to your online forum>" is your forum's address enclosed in quotation marks.

  3. Save the file.

To remove the link:

  1. On the hosting server, open the configuration file /usr/local/sb/config.
  2. In the [help] section, locate the line containing feedback_url, and remove the address enclosed in quotation marks. If this line is not present, add the following line:

    feedback_url = ""

  3. Save the file.
 

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