Adding the Support Button

To enable your customers to submit technical support requests from the Presence Builder editor, you can add to the editor a button with the label Support. The button will be placed in the editor's toolbar, in the Help menu.

To add the button:

  1. On the hosting server, open the configuration file /usr/local/sb/config.
  2. In the [help] section of the file, add the following line:

    support_url = <URL>

    Where <URL> is the address of your online support help desk or a support forum. For example:

    The value that you specify as support_url may contain the following placeholders:

    • %%LOCALE%% - 4-letter code of the locale currently set in the editor, for example, en-US or ru-RU.
    • %%VERSION%% - full Presence Builder version, for example, 11.1.0.
    • %%SITE_UUID%% - website ID.

    For example:

    If a user views the Presence Builder 11.1 editor in English, and clicks the Support link, the link will be transformed to

  3. Save the file.

Leave your feedback on this topic here

If you have questions or need support, please visit the Plesk forum or contact your hosting provider.
The comments below are for feedback on the documentation only. No timely answers or help will be provided.