Adding the Support Button
To enable your customers to submit technical support requests from the Presence Builder editor, you can add to the editor a button with the label Support. The button will be placed in the editor’s toolbar, in the Help menu.
To add the button:
-
On the hosting server, open the configuration file
%plesk_dir%sb\config
. -
In the
[help]
section of the file, add the following line:support_url = <URL>
Where
<URL>
is the address of your online support help desk or a support forum. For example:http://helpdesk.example.com
.The value that you specify as support
_url
may contain the following placeholders:-
%%LOCALE%%
- 4-letter code of the locale currently set in the editor, for example, en-US or ru-RU. -
%%VERSION%%
- full Presence Builder version, for example, 11.1.0. -
%%SITE_UUID%%
- website ID.
For example:
If a user views the Presence Builder 11.1 editor in English, and clicks the Support link, the link
http://helpdesk.example.com/index.php?locale=%%LOCALE%%&version=%%VERSION%%&siteid=%%SITE_UUD%%
will be transformed tohttp://helpdesk.example.com/index.php?locale=en-US&version=11.1.0&siteid=93ea19b0-7537-fb22-d603-685e29cfd3e8
. -
-
Save the file.