GDPR (General Data Protection Regulation) is the new EU data protection law, which replaces the Data Protection Directive 95/EC and applicable local data protection laws. GDPR is intended to protect the EU citizens' personal data. It regulates how organizations process, store, and erase the data when it's no longer needed or when individuals request to delete it. GDPR came into effect in May 2018.

Learn more in the article detailing Plesk GDPR compliance.

Plesk collects personal data only when you do one of the following:

• Request a trial license.
• Subscribe to the Plesk newsletter.
• Send a technical report to Plesk.

ELS stands for the Extended Lifecycle Support (ELS) program. It is designed to give you more time and a peace of mind to migrate your server from an EOL operating system to a supported one.

The program offers the following:

• Partners and direct clients will remain eligible to submit requests to the Plesk support team.
• The latest TuxCare OS security updates will be installed (except for Debian 10). Servers running on CloudLinux 7 will be receiving OS updates from the OS vendor repositories without the TuxCare service activation.
• Plesk will be receiving the latest updates.

Plesk Obsidian servers running only on CentOS 7, CloudLinux 7, Debian 10, or Ubuntu 18.04.

Note: ELS is not applied to servers on the Red Hat Enterprise Linux operating systems.

Here's the schedule for servers on Ubuntu 18.04 or Debian 10

Here's the schedule for servers on CloudLinux 7 or CentOS 7

We do recommend that you migrate your servers to a supported OS. Here's how to do it:

• Use Plesk Migrator (works for all OSes).
• Perform a dist-upgrade to a supported OS (works for Ubuntu and Debian).
• Use the CentOS 7 to AlmaLinux 8 conversion tool.

If you are a Plesk direct client and you have migrated your server to a supported OS, you need to manually cancel the ELS add-on license to stop the billing.

If you are a Plesk partner, you can only migrate your servers to a supported OS to stop the billing.

Log in to Plesk using your administrator credentials. Then go to Tools & Settings > License Information, and check the status of the TuxCare service license.

If you are a Plesk direct client, you can use ELS by TuxCare.
Note: Please be aware that after July 30, 2024 (the last day of the ELS Free period) you will not be eligible to submit requests to the Plesk support team without ELS.

If you are a Plesk partner, ELS will be applied anyway and will work well together with TuxCare. Your server will be receiving updates from Plesk and TuxCare at the same time.

If you are a Plesk direct client, you will be eligible to submit requests to the Plesk support team until August 1, 2024 (the last day of the ELS Free Period). That will be the case until you buy the ELS add-on license or migrate your server to a supported OS.

If you are a Plesk partner, you will be eligible to submit requests to the Plesk support team at any moment because ELS is applied to your servers automatically.
Note: Pay attention that ELS does not imply that your direct clients can submit requests directly to the Plesk support team even if ELS is applied to their servers running on an EOL OS.

The U.S. government has imposed sanctions on Kaspersky products. You can read the text of the final ruling here.

Starting from September 29, 2024, 12 a.m. EDT, we will no longer be able to sell or renew Kaspersky licenses. Additionally, from that moment forward, Kaspersky will no longer be able to provide updates to customers. Because of this, mail servers protected by Kaspersky Anti-Virus for Servers could be at risk.

In accordance with the Plesk feature deprecation plan, the Kaspersky Anti-Virus for Servers extension will be deprecated in August 2024. The extension will no longer be available for installation, but will continue to work on servers it is installed on.

The Kaspersky Anti-Virus for Servers extension will be automatically removed from servers it is installed on after updating to Plesk Obsidian 18.0.64 version, which will be published on September 17th, 2024.

Starting from September 2024, existing licenses will no longer be renewed, and will expire within a month. Plesk servers will also stop receiving security updates from Kaspersky.

Starting from September 2024, you will no longer be charged for Kaspersky Anti-Virus for Servers. The final payment will be accepted in August 2024, and the final payment receipt will be delivered to you in September 2024.

Plesk offers an alternative, industry-leading solution: Sophos Anti-Virus for Servers. It is fully integrated with Plesk for both Linux and Windows, and is also included in the Power Pack and the Hosting Pack.

Learn how to replace Kaspersky Anti-Virus for Servers with Sophos Anti-Virus for Servers.

The Kaspersky Anti-Virus for Servers extension will be removed after updating to Plesk Obsidian 18.0.64 version, which will be published on September 17th, 2024.

If you are running Plesk Obsidian 18.0.42 or later, you can remove the Kaspersky Anti-Virus for Servers extension via the Plesk GUI. You can also remove the extension by running the following command in the command prompt:
plesk bin extension --uninstall extension_name kaspersky-av

If you are running Plesk Obsidian 18.0.41 or earlier, you can remove the Kaspersky Anti-Virus for Servers extension via Plesk Installer.

Learn about the differences between Sophos and Kaspersky anti-virus products.

The Kaspersky Anti-Virus for Servers licenses will be removed from the Power Pack and the Hosting Pack, and will no longer be available for use. Instead, both bundles will include a Sophos Anti-Virus for Servers license, good for 5 mailboxes.

To get your Sophos Anti-Virus for Servers license, update the Power Pack or the Hosting Pack extensions to the latest version.

No.

The possible reasons are:

• You don't have the necessary permissions for the subscription ("Domains management", "Subdomains management" for a domain with subdomains, or "Domain aliases management" for a domain with aliases).
• It is a subdomain (it's not possible at the moment to move a subdomain separately from its domain).
• It is a domain alias.

The possible reasons are:

• You don't have the necessary permissions for target subscriptions ("Domains management", "Subdomains management" for a domain with subdomains, or "Domain aliases management" for a domain with aliases).
• There are no subscriptions with enough resources available (for example, domains, subdomains, domain aliases, or mailnames).

You may not have the necessary permissions to create subscriptions.

You can enable and configure Restricted Mode in Tools & Settings >Plesk > Restricted Mode Settings (under "Plesk").

• To apply Restricted mode to an additional administrator, enable the corresponding option in the Additional Administrator profile.
• To apply Restricted mode to the Plesk administrator, use the CLI "plesk bin poweruser --off -simple true -lock true" command. Restricted Mode will be enabled for the main and additional Plesk administrators and they cannot disable it via the Plesk interface.

To fully isolate the Plesk administrator, we recommend that you enable Restricted Mode and additionally do the following:

• Remove the Panel.ini Editor extension because it can be used to disable Restricted mode.
• Do not select the “Ability to use remote API”, “Updates and Upgrades, “Scheduled tasks”, “Event Manager”, and “Backup manager” checkboxes in the Restricted mode settings.

MailEnable 10.20 and Postfix 3.4 support SNI for mail.

Such automation is currently not supported. However you can issue a wildcard SSL/TLS certificate via SSL It! or Let's Encrypt and manually assign this certificate to mail using the "Mail Settings" tab in the subscription mail settings.

All supported Windows OSes and all supported Linux OSes running Postfix and Dovecot.

There are a number of limitations that we plan to fix in the future releases:

• SAN certificates (including mail.*) are not served by additional names.
• If the IMAP or SMTP server is replaced with one without SNI support, certificates are kept but can no longer be managed.

Microsoft Outlook and Thunderbird.

There are a number of limitations:

• Plesk does not support mail autodiscover for Microsoft Outlook 2019 and 0365. Earlier Outlook versions get their autodiscover queries directly from the root domain server, which is the server where the mailboxes are stored. However, Microsoft Outlook 2019 gets autodiscover configuration from Microsoft Office 365 using Microsoft cache servers as proxy servers. The Plesk Mail autodiscover feature doesn't work with the current configuration. As a workaround, you can configure a local mail client to request autodiscover configuration directly from the Plesk server.
• Mail autodiscover does not work for domains that have no hosting or have forwarding hosting.
• The Thunderbird mail client will not be automatically configured for wildcard subdomains.

The following features are enabled by default for clean installations of Plesk Obsidian:

• Apache graceful restart is now robust enough to set it by default to minimize websites' downtime.
• SPF, DKIM, and DMARC for incoming and outgoing emails.
• ModSecurity and Fail2Ban version 0.10 are now activated out of the box.
• Newly created websites have the SEO-friendly HTTP > HTTPS redirect enabled by default.

If you updated your server from a previous Plesk version to Plesk Obsidian, the features above are left in the same state they were in before the update. If one ore more features from the list were not enabled before the update, you will need to enable them manually (if required)

No.

Learn how to customize the Plesk URL via both the GUI and the CLI.

Learn how to customize the Plesk URL via both the GUI and the CLI.

Access via the 8443 TCP port cannot be turned off in Plesk. But you can add a rule rejecting incoming connections to the 8443 TCP port to the operating system firewall.