Subscribing Customers to Plans

If you do not use billing automation, then to start serving a customer in Plesk, you should create a customer account and subscribe the customer to a service plan. Any user can be subscribed to several service plans simultaneously, meaning that they will have several service subscriptions, some of which may be custom, and some of which may be associated with different add-on and service plans.

Subscribing a new customer generally means creating the customer account together with their first subscription. However, you can also create customer accounts without subscriptions. This can be useful if you do not need to set up a website for a customer at the moment, and want to transfer a subscription from another customer account, or set up a subscription later. Note that customers without subscriptions cannot log in to the Control Panel.

To create a new customer account without a subscription:

1. Go to Customers, and click Add a Customer.

   

2. Specify the customer's contact and billing information, Control Panel account user name and password.
3. Clear the Create subscription for the customer checkbox.
4. Click OK.

   

To subscribe a new customer to a service plan and, optionally, add-ons:

1. Go to Customers, and click Add a Customer.
2. Specify the customer contact/billing information, user name and password, attributes of the domain linked with the subscription.
3. Select a service plan with which the subscription should be associated.
4. Select add-on plans if you wish to add any.
5. Leave the Proceed to customizing the subscription checkbox cleared.
6. Click OK.

   

To subscribe a new customer to a service plan and add-ons on specific terms (customize subscription associated with plans):

1. Go to Customers, and click Add a Customer.
2. Specify the customer contact/billing information, user name and password, attributes of the domain linked with the subscription.
3. Select a service plan and add-ons.
4. Select the Proceed to customizing the subscription checkbox.
5. Click OK.

   The customer account and the subscription will be created, and Plesk will offer to customize such subscription properties as resources and permissions. Customizing hosting, mail, DNS service parameters is not available in the Server Administration Panel.

6. Customize the subscription properties.
7. Click Update & Lock.

   The customized subscription will get locked for syncing, it will not be synced with the service plan or add-ons in case they change. For details, refer to the section Relationship Between Plans and Subscriptions.

To subscribe a new customer to your services on specific terms (create custom subscription):

1. Go to Customers, and click Add a Customer.
2. Specify the customer contact/billing information, user name and password, attributes of the domain linked with the subscription.
3. Select None next to the Service plan.

   The subscription properties will be set according to Plesk default service plan.

4. Leave the Proceed to customizing the subscription... checkbox selected.
5. Click OK.

   The customer account and their custom subscription will be created. For details on custom subscriptions, refer to the section Relationship Between Plans and Subscriptions.

   Plesk will offer to customize such subscription properties as resources and permissions. Customizing hosting, mail, DNS service parameters is not available in the Server Administration Panel.

6. Customize the subscription properties.
7. Click OK.

To add a subscription to host your own websites and mail:

1. Go to Subscriptions, and click Add Subscription.
2. Specify attributes of the domain provisioned with the subscription, service plan and add-ons.
3. Optionally, select the Proceed to customizing the subscription... checkbox.
4. Click OK.