You can modify the link to Plesk support, so that after clicking the Tools & Utilities > Support button in Server Administration Panel, your customers are offered to compose an email with your support address already specified in the address line. The customer’s contact details and server information will be automatically collected and included in the message body.

You can customize the link to Plesk support by specifying your email address in the support_url parameter of the psa.misc table of the Plesk’s database.

To make the Support button of the Server Administration Panel open the page for composing email with your support email address, follow these steps:

1. Connect to the Plesk’s database (psa).

2. Run the following query:

   • If the support_url parameter is absent, run:

     insert into misc(param, val) values('support_url', 'mailto:yoursupport@example.com')
     

   Where ‘yoursupport@example.com’ is the email address where you want your customers’ support requests to be sent.

   • If the support_url parameter already exists, run:

     update misc set val = 'mailto:yoursupport@example.com' where param = 'support_url'
     

   Where ‘yoursupport@example.com’ is the email address where you want your customers’ support requests to be sent.